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As Taco has evolved into a world-class manufacturer, our service has
become "customer-centric"-faster and more responsive than at any time
in the company's history.
Traditionally, customer service meant three things at Taco:
Manufacturing a high quality product, providing the product at a fair
price, and standing behind the product if it ever needed repair.
But with re-engineered management structure and manufacturing
processes, Taco customer service took on a broader meaning. Product
quality and good pricing remain important, certainly, but you can
expect more from Taco today.
- Shorter order lead times. We continue to invest in
state-of-the-art equipment to make manufacturing and distribution
faster and smoother.
- Greater flexibility in meeting your order needs. We re-structured
operation centers and replaced old assembly lines with more efficient
and readily-adaptable manufacturing cells
- A "can do" attitude. We've given extensive customer service
training to every Taco employee you're likely to come in contact with.
- Company policies that serve your needs. Our same-day shipping
policy, order hotline for reps, and product bar coding for our
distributors, are some of the steps we've taken to ensure that every
class of customer—engineer, contractor, distributor or end-user—gets
their Taco order faster, more completely and more error-free.